Channels
The right channel for account and billing questions, plan changes, refund requests, corpus coverage questions, bug reports, privacy requests, and press or partnership enquiries. Include the email address your account uses; it is the fastest way to find your record.
Quickest for a short question about plans, payment or access, and the channel paid plans are arranged on.
Elsewhere
LinkedIn: Muhammad Faiz
Instagram: @itsokfaiz
Response times
Messages are answered within 2 working days, usually much sooner. Refund requests get a decision within 7 working days and privacy requests within 14 days, as set out in the Refund and Cancellation Policy and the Privacy Policy.
Postal address
FAI Productions (Muhammad Faiz, proprietor)
Satellite Town, Behari Colony
Bahawalpur 63100, Punjab
Pakistan
Who you are dealing with
FAI Productions is the trading name of Muhammad Faiz, an individual based in Bahawalpur. It is not a registered company and it is not a law firm. The terms on which the service is offered are in the Terms of Service.
Reporting a problem with an answer
If the assistant returned a citation that does not check out, or statutory text that does not match the official source, please send the exact question and the answer to support@failegal.site. Citation accuracy is the product, so these reports are treated as defects rather than as feedback.
What we cannot do
We cannot give legal advice, recommend a lawyer, or comment on the merits of a matter. FAI Legal Research Assistant is a research tool; questions about how a point of law applies to your case belong with a practising advocate.
Most questions are answered on the plans page
What each plan includes, what it costs, and what the Free plan actually allows.